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Policies 

Providing Everything You Need

Shipping Policy 

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Shipping Times & Processing

  • Order Processing: Orders are processed within 1–4 business days (checking, packing, and dispatching to the post office). Tracking information will be sent via email or text immediately after dispatch.

  • Weekend Orders: Orders placed after 11:45 AM PST on Friday, or anytime on Saturday and Sunday, will be shipped the following week.

  • Estimated Delivery Windows:

    • US & Canada: 7–21 days (up to 20–25 days due to current global supply chain delays).

    • International: 10–25 days.

    • Extreme Demand Periods: 20–30 days.

  • Separate Shipments: To guarantee the fastest delivery, multi-item orders may be shipped separately depending on warehouse availability. You will receive unique tracking numbers for each package.

Shipping Fees & Restrictions

  • Cost: We proudly offer FREE trackable shipping on all orders.

  • Geographic Restrictions: We do not ship to OFAC-sanctioned regions, including the Balkans, Belarus, Burma, Côte d'Ivoire (Ivory Coast), Cuba, Democratic Republic of the Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

  • Duties and Taxes: Any import duties, taxes, or customs fees levied by the destination country are the sole responsibility of the buyer.

Delays & Order Changes

  • Delivery Guarantees: Deliveries may face unexpected delays due to customs clearance, severe weather, or incorrect addresses. If a package is lost due to circumstances beyond our control, a replacement will be sent to the original shipping address.

  • Address Corrections: Ensure your shipping information is exact. We are not responsible for lost packages resulting from incorrect addresses provided at checkout.

  • Cancellations & Modifications: You have a 12-hour window from the time of purchase to modify or cancel your order by emailing Shopfabmain@gmail.com. After 12 hours, orders cannot be changed. If we are successfully able to halt an order after the 12-hour mark, a 15% cancellation fee will apply to cover production costs.

Refund Return Policy

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Eligibility & Timeframe

Our return policy is strictly valid for 30 days from the date you receive your item. Requests made after 30 days will be automatically declined. To qualify for a return, the item must be unused, unaltered, in its original packaging, and in identical condition to how it was received.

Our Liability vs. Customer Liability

  • Our Responsibility: We will replace or refund items free of charge if they possess a manufacturing defect, are damaged during transit, or if we shipped the incorrect product, size, or color.

  • Customer Responsibility: We do not offer refunds or exchanges if you accidentally ordered the wrong size, color, or quantity. Please note that product colors may vary slightly due to digital monitor settings or photographic lighting.

How to Initiate a Return

To open a return request, email shopfabmain@gmail.com with the subject line: Order # [Your Order Number] Replacement Request. You must include:

  1. Your full name and order number.

  2. A specific description of the issue.

  3. Clear photos of the problem (if the issue is size-related, please include a photo featuring a measuring tape or ruler next to the product).

Our support team will respond within 1–2 business days with further instructions.

Refund Processing

Once received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are credited automatically to your original payment method. If your refund is delayed, please check with your banking institution or credit card provider first, as processing times vary. All transactions are processed securely in USD.

Privacy Policy 

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Effective Date: June 30, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

Information We Collect

  • Device Information: When you visit the site, we automatically collect certain information about your device, including web browser details, IP address, time zone, and cookies installed on your device.

  • Order Information: When you make a purchase, we collect specific information including your name, billing address, shipping address, payment information (processed securely through third-party processors), email address, and phone number.

How We Use Your Information

We use the Order Information to fulfill your purchases (including processing payment, arranging shipping, and providing invoices/order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your transactions.

  • Screen orders for potential risk or fraud.

  • Provide you with targeted advertisements or marketing communications, subject to your preferences.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our store. For example, we use Wix to power our online store and standard shipping carriers to fulfill deliveries. We may also share your information to comply with applicable laws, respond to legal requests, or protect our rights.

Data Retention & Security

When you place an order through the site, we maintain your Order Information for our records unless and until you ask us to delete this information. We implement industry-standard security measures to safeguard your data.

Your Rights

Depending on your location (such as the EU or specific US states), you may have the right to access the personal information we hold about you, request corrections, or ask for your data to be deleted. To exercise these rights, please contact us.

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